Those who want to invest in precious metals should always read reviews before they invest. One company that you might come across during that research process is JM Bullion. This is a company that those who want to purchase bullion trust for high-quality physical gold, silver, platinum, palladium, copper, and more. As with any online retailer, you buy the metals, and they will deliver them right to your door.
The big question for anyone in the middle of researching precious metal products is this: Is this the right company for me?
I’ve been in the precious metals industry for many years, and over that time, I have found many great companies that I love working with. I’ve also found the opposite.
Is JM Bullion a company that I recommend to my readers? Let’s find out:
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JM Bullion: A Brief Overview
Located in Dallas, Texas, JM Bullion is one of the best precious metals companies out there. The company has built itself around ethics, transparency, and a huge focus on customer service. This has helped the company create a very loyal customer base.
Many years ago, JM Bullion decided that the customer would come first, and helping customers with every purchase is of utmost importance to the company. With a wide selection of products, including precious metals IRAs, JM Bullion definitely stands out from the crowd.
What Makes JM Bullion Stand Out?
There are many things that make JM Bullion stand out from other companies. I have worked with many precious metals companies, and here are some of the things that push JM Bullion to the top:
Precious Metals
Working with JM Bullion is like working with a local dealer who has a wide range of products. With a local dealer, you can shop and find many options, but most online retailers in this industry only offer a handful of precious metal products. JM Bullion is different.
Gold – There is a wide range of gold products available from JM Bullion including gold coins, gold bars, gold jewelry, and more. Some of the most popular are American Gold Eagles, British Gold Britannias, and Canadian Gold Maple Leafs.
Silver – Silver bars, silver coins, silver bullion, rounds, and more are also available from JM Bullion. Popular silver options are American Silver Eagles, Canadian Silver Maple Leafs, and Austrian Silver Philharmonics. They also offer all types of bars and rounds in a variety of sizes.
Platinum – Investors who really want to diversify their portfolio can also invest in platinum. They have platinum coins, platinum bars, and rounds. Some specific products that are available include American Platinum Eagles and Canadian Platinum Maple Leafs.
Palladium – Palladium bars are also available from JM Bullion, and there are a variety of sizes available.
Copper – We don’t often see copper products from precious metals companies, but JM Bullion has copper bars, rounds, and bullets in a variety of sizes and prices. This is key – as their competitor, OneGold, does not sell copper.
Precious Metals IRA
JM Bullion also offers precious metals IRAs for those who are ready to start saving for retirement. There are many IRA-eligible precious metals sold by this company, and the IRA specialists will help you throughout the entire set-up process.
If you don’t know how to set-up an IRA, you don’t have to worry. The customer service from JM Bullion is top notch, and they can even offer help choosing the metals for your account. They have coins, bars, and more from Canada, the UK, the US, Mexico, Australia, and more.
On-Sale Products
One thing I really like about JM Bullion is that they have a section of the website where you can buy precious metals at a sales price. Who doesn’t like a good deal? When you browse the JM Bullion website, you can find the “On-Sale” page right on the navigation bar, and they put up new deals each Monday. These products are closer to spot prices, and you can really save a lot of money by shopping the sales.
New Arrivals
One of the reasons the company sells items on sale is because they are constantly adding new products. Buyers can find exactly what they want and need, and the site creates some excitement, because they have a “Coming Soon” section. This ensures that you can be ready to buy when the product is released.
AutoBuy
JM Bullion also has an AutoBuy feature, which you can set up to buy your favorite products when the price hits a specific threshold. This allows you to pay what you want when the time is right. By using this feature, investors can take advantage of the short-term price fluctuations that often occur in the precious metals market.
Gold and Silver Loans
Gold and silver loans are also available from JM Bullion. Essentially, you use the precious metals items you own as collateral on a loan. It only takes a few minutes to apply, there is no credit check, and you get a fast response.
JM Bullion Fees
JM Bullion doesn’t list fees on the website. Instead, they put that burden on the custodians. Basically, JM Bullion says that the fees will depend on the custodian you choose. I can, however, give you some averages that JM Bullion lists on their site:
- Application fee – Average of around $50
- Transaction fees – Around $40 per transaction
- Annual account fees – Approximately $75 to $200+
- Wiring fees – If necessary, around $25 per wire
- Storage – $100 – $150, on average
JM Bullion Reviews and Ratings
One of the best ways to find out if a company might be a good option is to look at the reviews and ratings that other investors have shared. Here are some of the most popular review sites:
Better Business Bureau
JM Bullion has an A+ rating from the BBB and it has been accredited since 2014. When I looked at reviews here, I saw that it has a 4.6/5 star rating.
Though most people seem happy with JM Bullion, there were some complaints. One reviewer stated that they used PayPal to buy their metals, and changed the shipping address to their own address. However, the postal service sent the products to PayPal’s billing address, which was his old address.
Another review claimed that JM Bullion canceled orders they made after making two purchases in a single business day.
There are no responses from JM Bullion on these complaints, but I do know the company offers both phone support and email support, so hopefully they were able to get in contact.
TrustPilot
On TrustPilot, JM Bullion has more than 1,500 reviews, and customers give the company 4.2/5 stars. The positive reviews mention quality products, convenient payment options, and quick shipping. The most recent complaint was that after placing the order and taking time to verify everything, JM Bullion cancelled the order because it seemed “risky.”
Consumer Affairs
Consumer Affairs has almost 800 reviews, and it’s rated with 4.4/5 stars. As with the BBB, the complaints were mostly about shipping, though one was about a poor quality gold bar. The company offered to completely exchange that product.
Here are some of the positive comments that people have left about JM Bullion:
Pros & Cons
Pros
- There are no commissions or fees to buy from the website
- More products than other precious metals companies
- Military discounts for all purchases
- You can access live market updates directly on the website
- The company offers loans based on collateral from the precious metals you own
- There is an automatic buy-back tool, which is a JM Bullion exclusive
- One of the services JM Bullion offers is many ways to pay, including Bitcoin
Cons
- JM Bullion only ships within the US
- The customer service hours are pretty limited – they are only available from Monday to Friday from 8am to 6pm, CST.
- They don’t offer any free kits (neither does Blanchard Gold) for gold IRA’s.
The Verdict – Is JM Bullion a Good Company or a Horrible Experience?
In my opinion, JM Bullion is a great company that has more products than you will likely ever need. This makes it’s a unique option in the world of precious metals. Other companies might only offer gold and silver, but JM Bullion offers gold, silver, platinum, palladium, copper, jewelry, and much more.
Another thing that really stands out to me is the customer service. If you need an answer to a question, I guarantee they can assist. Communication is important to me, and being in direct contact with a customer service rep is something I really appreciate.
The company has an A+ rating from the Better Business Bureau, and other sites, including TrustPilot and Consumer Affairs.
Though there were some complaints that I found, it seems like JM Bullion is responsive and will refund when necessary.
I like that every shipment is insured, that I was never waiting around for my order to ship, and that everything was handled in an efficient manner.
Though most people use JM Bullion for products, they also offer precious metals IRAs, which I also appreciate, because I think these are a wonderful option for those who want to create a hedge against inflation and protect their retirement funds. However, they don’t offer gold IRA kits and are more known for selling bullion directly to consumers.
Overall I recommend JM Bullion for both precious metal purchases and precious metals IRAs.